Refund Policy
nexinexilithylo is committed to providing exceptional financial education services. This comprehensive refund policy outlines our procedures, timelines, and your rights as a learner in our budget review programs.
Last Updated: January 20251 Refund Eligibility and General Terms
Our refund policy applies to all nexinexilithylo financial education programs, including our comprehensive budget review courses and specialized financial literacy workshops. Refunds are processed based on specific criteria designed to be fair for both learners and our educational institution.
You may be eligible for a refund under the following circumstances. Keep in mind that each situation is reviewed individually, and we consider various factors when processing refund requests.
- Course cancellation within the first 14 days of enrollment, provided less than 25% of course materials have been accessed
- Technical issues that prevent course access for more than 72 consecutive hours, unresolved after our support team intervention
- Significant changes to course curriculum or instructor assignments made without 30 days advance notice
- Medical emergencies or unforeseen personal circumstances, supported by appropriate documentation
- Course quality issues that fundamentally differ from advertised content and learning objectives
Step-by-Step Refund Process
Submit Your Request
Contact our support team at info@nexinexilithylo.sbs with your enrollment details, reason for refund request, and any supporting documentation. Include your full name, course name, and enrollment date.
Initial Review Period
Our team reviews your request within 3-5 business days. We'll acknowledge receipt of your request and may ask for additional information or clarification about your circumstances.
Assessment and Decision
A thorough assessment takes 7-10 business days from the date we have all required information. You'll receive a detailed email with our decision and next steps.
Processing and Payment
Approved refunds are processed within 5-14 business days. The timeframe depends on your original payment method and banking institution processing times.
Important Refund Considerations
Refund amounts may be prorated based on course completion percentage and time elapsed since enrollment. Processing fees and payment gateway charges (typically 2.9% +
nexinexilithylo
Financial Planning Excellence
Refund Policy
nexinexilithylo is committed to providing exceptional financial education services. This comprehensive refund policy outlines our procedures, timelines, and your rights as a learner in our budget review programs.
Last Updated: January 20251 Refund Eligibility and General Terms
Our refund policy applies to all nexinexilithylo financial education programs, including our comprehensive budget review courses and specialized financial literacy workshops. Refunds are processed based on specific criteria designed to be fair for both learners and our educational institution.
You may be eligible for a refund under the following circumstances. Keep in mind that each situation is reviewed individually, and we consider various factors when processing refund requests.
- Course cancellation within the first 14 days of enrollment, provided less than 25% of course materials have been accessed
- Technical issues that prevent course access for more than 72 consecutive hours, unresolved after our support team intervention
- Significant changes to course curriculum or instructor assignments made without 30 days advance notice
- Medical emergencies or unforeseen personal circumstances, supported by appropriate documentation
- Course quality issues that fundamentally differ from advertised content and learning objectives
Step-by-Step Refund Process
Submit Your Request
Contact our support team at info@nexinexilithylo.sbs with your enrollment details, reason for refund request, and any supporting documentation. Include your full name, course name, and enrollment date.
Initial Review Period
Our team reviews your request within 3-5 business days. We'll acknowledge receipt of your request and may ask for additional information or clarification about your circumstances.
Assessment and Decision
A thorough assessment takes 7-10 business days from the date we have all required information. You'll receive a detailed email with our decision and next steps.
Processing and Payment
Approved refunds are processed within 5-14 business days. The timeframe depends on your original payment method and banking institution processing times.
Important Refund Considerations
Refund amounts may be prorated based on course completion percentage and time elapsed since enrollment. Processing fees and payment gateway charges (typically 2.9% + $0.30 per transaction) are deducted from refund amounts. Refunds for courses completed beyond 60% of total content are generally not available unless exceptional circumstances apply.
We understand that financial education is a significant investment in your future. That's why we've designed our refund policy to be transparent and fair. If you're experiencing financial hardship, please reach out to discuss payment plans or alternative arrangements before requesting a refund.
For international students, currency exchange rates at the time of refund processing may differ from your original payment. We use current market rates and cannot guarantee the exact amount you'll receive in your local currency.
Questions About Our Refund Policy?
Email: info@nexinexilithylo.sbs
Phone: +61 419 332 714
Address: 235 Broadhurst Ave, Reservoir VIC 3073, Australia
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM AEST
We understand that financial education is a significant investment in your future. That's why we've designed our refund policy to be transparent and fair. If you're experiencing financial hardship, please reach out to discuss payment plans or alternative arrangements before requesting a refund.
For international students, currency exchange rates at the time of refund processing may differ from your original payment. We use current market rates and cannot guarantee the exact amount you'll receive in your local currency.
Questions About Our Refund Policy?
Email: info@nexinexilithylo.sbs
Phone: +61 419 332 714
Address: 235 Broadhurst Ave, Reservoir VIC 3073, Australia
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM AEST